Terms

Terms of Sale and Service — RexAffects store

Version [to be set at publish] · Effective [to be set at publish] · Last updated [to be set at publish]

On this page
  1. 1. Who can buy
  2. 2. What's for sale, and what you get
  3. 3. Buying: how checkout works, and what you agree to
  4. 4. Tax
  5. 5. Your account, your computers
  6. 6. VJ Academy members and past Gumroad buyers
  7. 7. Cancellation and refunds
  8. 8. Promotions and free scenes
  9. 9. Fair use, sharing and what we do if we suspect abuse
  10. 10. Beta: the specific shortfalls you accept
  11. 11. Your statutory rights (the part we can't change)
  12. 12. Warranties and liability
  13. 13. Changes, and the end of the service
  14. 14. Law, disputes and language
  15. 15. Contact and complaints

These terms cover buying scenes, packs and Resolume plugins from the RexAffects store, whether you buy inside Plugin Player or on rexaffects.com, and the account and services that go with a purchase. Using the app itself is covered by the EULA (rexaffects.com/eula). Refunds are in the Refund Policy (rexaffects.com/refunds). Your data is in the Privacy Policy (rexaffects.com/privacy). All four are one deal; if they conflict, the Refund Policy wins on refunds, the EULA on using the software, and these terms on everything else.

Who you're dealing with. RexAffects is a sole proprietorship of Rex Roberts, Fayetteville, AR, United States. Email: support@rexaffects.com. We're a one-person studio in Fayetteville, Arkansas, so emails get read by the person who made the scenes.

Plain-English summary (the full text is what counts): try every scene free first, with a watermark. When you buy, you're buying a personal licence to play those scenes clean on up to 2 computers, plus the matching Resolume plugin to download and keep. Payment is taken by Stripe's "Sold through Link" service, which adds tax at checkout and emails you the receipt. No refunds because you changed your mind or because a scene you tried free "didn't work for you"; a real make-it-right process (fix, replace, then refund) if it genuinely doesn't work on a PC that meets the specs. Your legal consumer rights are never taken away by anything here.

1. Who can buy

You must be 18 or older (or the age of majority where you live) to buy. If you're 13 to 17 you can use the free app, but a parent or guardian has to make any purchase. By buying you confirm this.

Buying for a business, venue or crew? The buyer named on the account is the licence holder; a company can hold the account and assign its 2 devices to any of its people. If you need more seats, email us.

2. What's for sale, and what you get

2.1 The products. Single scene US $30. Pick 3 $75. Pick 5 $100. All Scenes $200 (not offered during the Founders deal). Everything $250, $200 during the Founders deal (every paid scene available on the date you buy, plus the Cube Bloom plugin as a bonus; they're yours to keep, and scenes added after that date are sold separately). Goop (the fluid engine) $50, on its own only. Flashpoint $50, which includes Custom Particles and both Resolume plugins. Every paid scene includes its Resolume Wire plugin (.cwired). Prices are in US dollars and exclude tax; tax is added at checkout based on where you are (§4). We can change prices and deals at any time for future purchases; a price you've paid never changes.

2.2 What a purchase is. A purchase is a licence, not a transfer of ownership: a personal, non-exclusive, non-transferable right, with no end date, to play those scenes clean and at full output resolution in Plugin Player on up to 2 computers at a time, and to download and use the matching plugin file in your own copies of Resolume. The EULA §2 sets out exactly what you may do. We tell you this plainly because some laws (California Business & Professions Code §17500.6) ask sellers of digital goods who say "buy" to say so. The plugin file you download is yours to keep offline. The in-app unlock depends on a receipt from our server; EULA §4.4 is our promise that if the server ever goes away for good, we release a way to keep what you paid for working first.

2.3 Delivery. The unlock is immediate: the app fetches your receipt within seconds of payment, and the purchase email contains the plugin download links. If a plugin for a scene isn't ready yet, the store tile says so and gives an expected date; you can buy the scene now and we email you the plugin when it ships (§2.5).

2.4 Try before you buy. Every scene plays in the free app before you buy, exactly as it will after, except that the output carries a watermark and is limited to 720p. The preview on your own screen is clean. Please use it: test the scene on the PC you'll perform with, with your controller and camera, before you pay. That trial is why we don't do "it wasn't for me" refunds (Refund Policy §2).

2.5 Plugins that ship later ("coming soon" plugin on a scene you can buy). If the store says a scene's Resolume plugin ships on a later date, that date is our best estimate, not a promise. If we haven't delivered it within 30 days after the stated date, you may cancel that scene and get that scene's share of the price back, or keep the scene and wait. (EU/UK buyers: this is in addition to your right under Directive 2019/770 Art. 13 / UK Consumer Rights Act 2015 to end the contract if we fail to supply.) Scenes marked COMING SOON with no price can't be bought at all yet.

2.6 Scene of the month. One scene is free while it's the month's scene, for everyone, in the app only. When the month ends it goes back to watermarked unless you buy it. Nothing you made with it is affected.

2.7 Minimum specs. Windows 10 or 11, 64-bit; a graphics card with WebGL2 and floating-point render targets; 8 GB of RAM; about 400 MB of disk; and for the plugins, a working licence of Resolume Arena or Avenue 7.19 or later. The app warns you if your PC may struggle. "It's slow on my PC" when the PC is below spec is not a fault (Refund Policy §3).

3. Buying: how checkout works, and what you agree to

3.1 Payment is taken by Stripe through "Sold through Link". We use Stripe's Managed Payments service. For your purchase, Stripe's affiliate Sold through Link, LLC is the merchant of record: it charges your card, collects and pays the sales tax or VAT, emails you the receipt, and handles payment disputes. Your card statement will read LINK.COM* REXAFFECTS (or similar). RexAffects remains the seller and licensor of the product and is responsible for it. Link's purchase terms (https://link.com/terms) also apply to the payment; where Link's refund policy is more generous than ours, Link's applies (Refund Policy §6).

3.2 What you accept at checkout. Before the Pay button you'll see, and by paying you accept: these terms, the Refund Policy and the EULA (one checkbox); that what you're buying is a licence (§2.2); and, if you're a consumer in the EU, UK or another place with a cooling-off right for digital content, a separate box asking for immediate access and acknowledging you lose that cooling-off right (§7.2). If you're an EU/UK consumer, a further separate box accepts the listed beta shortfalls (§10). We record the version of the terms, the time, your order id and IP address with each order, so we can prove what you agreed to; the purchase email repeats it.

3.3 Your order. Your order is accepted when Stripe confirms payment and our server issues your receipt. If a price was plainly wrong (a $30 scene showing as $3), we may cancel the order and refund you in full before you've used it; we'll email you first. One item per checkout; the scenes you pick in a Pick 3 or Pick 5 are fixed once paid (see §2.5 for the exception).

3.4 Currency and conversion. Prices are in USD. Stripe may show you the price in your own currency with a conversion fee (Stripe's "Adaptive Pricing", shown before you pay). Your bank may add its own foreign-transaction fee; that's between you and your bank.

4. Tax

Stripe/Link calculates, adds and remits sales tax, VAT, GST or similar on each sale, based on the location you give at checkout. The price on the store tile is before tax; the checkout page shows the total before you pay. Tax rules differ by country; if you think you've been charged tax wrongly, tell us and we'll raise it with Stripe. If you have a VAT or business tax number, enter it at checkout where offered.

5. Your account, your computers

5.1 Sign-in. There are no passwords. You sign in with the email you bought with and a 6-digit code we email you (valid 15 minutes, once). Keep that inbox secure: whoever controls it controls your scenes.

5.2 Two computers. Your purchases unlock on up to 2 computers at a time. The app shows your computers by name; you can remove one and add another any time. A removed computer keeps working offline for up to 30 days and then goes back to watermarked. We don't limit how often you swap, but a pattern that looks like one account serving many people is "sharing" under §9.

5.3 Keep it online now and then. A receipt lasts 30 days. The app refreshes it on launch and every 6 hours when online. If you're going to be offline longer than 30 days, we can't keep the scene clean until you connect again (EULA §4).

5.4 Email change. Email us from the old address, or use the "link another email" code in the app, to move your purchases to a new address.

6. VJ Academy members and past Gumroad buyers

6.1 Members. If you're a VJ Academy member, some scenes are included with your membership while they're in the member vault; we sign you in with the email you joined with. What you received stays yours after you leave. New drops stop when you leave. Member "early preview" scenes are the scene only, not the Resolume plugin, unless we say otherwise. We never ask you to join the Academy to get a discount, and we don't give a non-member a worse deal for not joining.

6.2 Gumroad. If you bought a plugin from RexAffects on Gumroad before this store existed, that purchase is honoured here: sign in with the email you bought with, or paste your Gumroad licence key (each key claims once, for one account). Those sales were made with Gumroad as merchant of record under Gumroad's terms, and a Gumroad refund or chargeback on an old sale removes the matching scene here too. Gumroad's own refund handling applies to those sales, not the Refund Policy below.

7. Cancellation and refunds

7.1 In one line. No refunds for changing your mind or for "it wasn't what I hoped" after you've tried the free watermarked version; a full make-it-right process (troubleshoot, replace, refund last) if a scene you bought genuinely doesn't work as described on a PC that meets the specs. The Refund Policy has the detail and is part of these terms.

7.2 EU, UK and other cooling-off countries. Consumers in the EU and UK normally have 14 days to withdraw from an online purchase. For digital content delivered immediately, the law lets you give that up in exchange for instant access: you do that by ticking the separate box at checkout that says you want immediate access and acknowledge you lose the right to withdraw (EU Directive 2011/83/EU Art. 16(m); UK Consumer Contracts Regulations 2013 reg. 37). Your purchase email confirms that choice. The box is required to buy, so if you'd rather keep your 14-day right, please don't complete the purchase. If we failed to get that consent properly, you keep the right to withdraw and pay nothing for the content.

7.3 What a refund does. When a purchase is refunded in full, the licence for it ends: the scenes go back to watermarked at the next receipt (within seconds online, or within 30 days offline), the plugin download links stop working, and you must delete the plugin files you downloaded. A partial refund (for one scene out of a pack, say) ends only that scene. We won't lock your account, other purchases or the free app because you asked for or got a refund.

7.4 Chargebacks. If you dispute a charge with your bank, Stripe handles the dispute; the scenes in that purchase go back to watermarked while the dispute is open, because the money is on hold. If the dispute is resolved in your favour and the payment stands, email us and we restore them; if the payment is reversed, the purchase is treated as refunded. Please email us before you dispute: it's faster, and a dispute costs us a fee whatever the outcome.

8. Promotions and free scenes

Promo codes, launch-week deals and free scenes are gifts we can start and stop; while one runs, its conditions are shown on the tile or page. A discount applies only to the purchase it's used on. Free scenes (Cube Bloom; the scene of the month while it's current) are licensed under the EULA like anything else; they just cost nothing.

9. Fair use, sharing and what we do if we suspect abuse

9.1 Your licence is personal. Don't share your account, codes, receipts or plugin files, and don't post the files anywhere (EULA §3). Dropping a plugin file into the app to unlock a scene is for your own files on your own account. If we have no record of you owning that scene, the first such unlock on your email is free; after that, or if a file looks to be shared widely, we check the request by hand before anything unlocks, and we can say no. A scene unlocked this way ends if the purchases it rests on are refunded.

9.2 We run a quiet tripwire for things like one account unlocking from many places or a plugin file turning up on a share. If it trips, we email you first and ask. We suspend a licence only for clear sharing or piracy, and we tell you why. We never revoke a licence because you asked for a refund or raised a dispute, and we never cut off the free app.

9.3 Anything else that gets a licence ended: EULA §9.

10. Beta: the specific shortfalls you accept

Plugin Player is in beta. The specific known shortfalls are listed in EULA §7.1 (unsigned installer and SmartScreen warnings; slow first launch and antivirus flags on a helper process; update feed may lag; camera input capped at 1280x720; no MIDI/OSC output; Windows only; some plugins ship after their scene). If you're an EU or UK consumer, Directive (EU) 2019/770 Art. 8(5) and the Consumer Rights Act 2015 mean those shortfalls count against us unless you were told specifically and accepted them expressly and separately, so the checkout shows that list with its own unticked box. Everything not on the list still has to work as you'd normally expect, and your rights to a fix, price reduction or refund for anything else stand.

11. Your statutory rights (the part we can't change)

Nothing in these terms, the Refund Policy or the EULA takes away rights the law gives you that can't be given up. In particular:

If something in these documents clashes with one of those rights, the right wins and the clause is read down to fit.

12. Warranties and liability

What we promise about the software, what we don't, and the cap on our liability are in EULA §10 and §11, and they apply to purchases under these terms too. In short: it does what the store says on a PC that meets the specs, or we make it right; beyond that and the rights in §11, no other warranties; liability capped at what you paid for the item; no liability for lost gigs or consequential loss; nothing limits liability for death, personal injury from our negligence, fraud, or anything the law won't let us limit.

13. Changes, and the end of the service

13.1 Changes to these terms. We can update these terms for future purchases. The version shown at your checkout is the one that governs that purchase. For account features (sign-in, devices, receipts) we'll give at least 30 days' notice of a change that is not in your favour, by email or in the app.

13.2 If the store or receipt service ends for good. See EULA §4.4. Your downloaded plugin files never needed a server.

13.3 Transfer. We may hand these terms and your purchases to a successor who takes on the business and these obligations; we'll tell you. You can't transfer your licence, except that a company account may be passed with the company.

14. Law, disputes and language

14.1 Talk to us first. support@rexaffects.com. Give us 30 days to fix a problem before you go further. Most problems are a bug we can fix in a build.

14.2 Governing law and courts. For buyers in the United States: the law of the State of Arkansas governs, and either of us may sue in the small-claims court or ordinary courts of Washington County, Arkansas, or of the county where you live. No mandatory arbitration. To the extent your law allows, claims are brought individually, not as a class or representative action, and within one year of the facts that gave rise to them. If you're a consumer outside the US, you keep the mandatory consumer law of your country of residence and may sue in its courts (§11); the class-action and one-year limits don't apply where your law forbids them (for example Quebec CPA s11.1, EU Directive 93/13/EEC Annex (q)).

14.3 Quebec. Dans la mesure requise par la Charte de la langue française, le consommateur au Québec peut demander une version française de ces conditions; en l'absence de version française, la version anglaise ne lie le consommateur que si tel est son souhait exprès.

14.4 Language. These terms are written in English; a translation is for convenience only, except where the law of your country requires the translation to govern.

14.5 Severability, waiver, whole agreement. If part of these terms is unenforceable, the rest stands. Not enforcing a term isn't waiving it. These terms, the Refund Policy, the EULA and the Privacy Policy are the whole agreement for a purchase.

15. Contact and complaints

RexAffects, Rex Roberts, Fayetteville, AR, United States. support@rexaffects.com. We aim to answer within 2 business days; if a Stripe/Link refund request is waiting on us, we answer within 48 hours because that's Link's deadline before it may decide alone.