Refunds

Refund Policy — RexAffects

Version [to be set at publish] · Effective [to be set at publish] · Last updated [to be set at publish]

On this page
  1. 1. The short version
  2. 2. Why "no refunds for change of mind" is fair here
  3. 3. If it doesn't work: our make-it-right promise (this is a limited warranty)
  4. 4. Things that count as "doesn't work" and things that don't
  5. 5. What happens when something is refunded
  6. 6. Stripe / "Sold through Link"
  7. 7. Cooling-off rights (EU, UK and similar)
  8. 8. Old Gumroad purchases
  9. 9. Chargebacks
  10. 10. How to reach us

This Refund Policy is part of the Terms of Sale (rexaffects.com/terms).

Questions: support@rexaffects.com.

1. The short version

Every scene is free to try first, with a watermark on the output. So:

2. Why "no refunds for change of mind" is fair here

The free app plays every scene before you buy, exactly as it plays after, except for the watermark and the 720p output limit. Your own preview is clean. You can run it on the PC you'll perform with, plug in your controller and camera, try it at a rehearsal, and watch it for an hour. If you buy and then decide you'd rather have a different scene, or that you don't like the look after all, that isn't a fault with the product, and we don't refund it.

Two things that also don't get a refund:

3. If it doesn't work: our make-it-right promise (this is a limited warranty)

If a scene or plugin you bought doesn't do what its store description says on a PC that meets the minimum specs, we'll put it right. Here's the order, and we move to the next step as soon as the one before fails:

  1. Troubleshoot. Email support@rexaffects.com, or use the app's FEEDBACK button and tick "include support info". Tell us what you expected, what happened, and what you've tried. We'll usually answer within 2 business days with something to try: a driver, a setting, a different Resolume version, a fresh build.
  2. Fix. If it's a bug, we fix it in an update. Beta builds ship often.
  3. Replace. If we can't fix it for your setup in a reasonable time (we aim for 14 days from your first email), you can swap the scene for another of equal or lower price, or take a pack credit.
  4. Refund. If we can't fix it and you don't want a swap, we refund that scene's price (for a pack: that scene's share). You keep the rest of the pack. Refunds go back to the card through Stripe; allow 5–10 business days.

Time limit: ask within 60 days of purchase for a replacement or refund under this promise. Troubleshooting help doesn't have a time limit while the beta runs. Where your law gives you longer (the EU and UK give consumers at least two years, with the burden on us for the first year; Australia's guarantees have no fixed period), the law's period applies.

This promise is in addition to your rights under the law. It's given by RexAffects, Rex Roberts, Fayetteville, AR, support@rexaffects.com. For Australian buyers: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. To claim, email us; you pay nothing to make a claim.

4. Things that count as "doesn't work" and things that don't

Does count (we make it right): the scene won't unlock after payment; it crashes or renders black or garbled on a spec-compliant PC; the plugin won't load in a supported Resolume version; a feature in the store description is missing; a plugin we said would ship by a date is more than 30 days late (you can cancel that scene); we broke a scene you own with an update and can't fix it.

Doesn't count: you don't like the look; it's not the style you expected; you found a different scene you prefer; your PC is below spec or your GPU driver is broken; your Resolume is older than the minimum version we list; a feature was never in the description; a beta shortfall we listed before you bought (unsigned installer, slow first launch, no MIDI/OSC output, Windows only, camera capped at 720p, a plugin listed as shipping later); you bought a plugin on Gumroad years ago and want it refunded now (those sales were Gumroad's; see §7).

If you think we've put something in the wrong column, email us. A real person reads it.

5. What happens when something is refunded

The licence for the refunded item ends. The scene goes back to watermarked in the app at the next check (seconds, if you're online); the plugin download links stop working; please delete the plugin file you downloaded. Partial refunds end only the refunded scene. We never lock your account, the free app or your other purchases because you asked for a refund.

6. Stripe / "Sold through Link"

Payment is taken by Stripe's affiliate Sold through Link, LLC, the merchant of record for your purchase. Link has its own refund policy for purchases labelled "Sold through Link" (https://support.link.com/questions/sold-through-link-refunds). If Link's policy is more generous than ours, Link's applies: within 60 days of purchase, Link reviews requests where you didn't receive the digital goods, they were significantly not as described or unfit for purpose, or they arrived corrupted, and for unauthorised or duplicate charges. Link does not review "changed my mind" requests. If a request reaches Link and we don't answer within 48 hours, Link may refund you itself; we'd rather you emailed us first, so we can fix it.

7. Cooling-off rights (EU, UK and similar)

If you're a consumer in the EU, the UK, or anywhere else with a legal cooling-off period for online purchases, that right normally lasts 14 days, but it ends when you ask for immediate delivery of digital content and acknowledge you lose it. The checkout asks you that in a separate box. Tick it, and the scene unlocks now and there's no cooling-off refund (your rights under §3 and the law for faulty content are unaffected). The box is required to buy, so if you'd rather keep your cooling-off right, please don't complete the purchase. Your purchase email records your choice.

8. Old Gumroad purchases

Plugins bought from us on Gumroad were sold by Gumroad as merchant of record, under Gumroad's terms, and Gumroad decides refunds on those sales. We honour every un-refunded Gumroad purchase in the store (sign in with the email you bought with, or your licence key). If Gumroad refunds or reverses one, the matching scene here goes back to watermarked.

9. Chargebacks

Please email us before disputing a charge with your bank. A dispute puts the money on hold, so the scenes in that purchase go back to watermarked while it's open; if it's resolved in your favour and the payment stands, email us and we restore them the same day. A dispute costs us a fee whether we win or lose, and we'd rather spend that on fixing your problem.

10. How to reach us

support@rexaffects.com. Instagram DMs (@rexaffects) are fine for a quick question, but please use email for anything about money, so there's a record for both of us.